![]() ![]() If it’s not, then you’re going to have problems. These show whether the device is configured to speak these particular protocols. If you scroll a little further through the technical details you’ll find a section called “Connection Information V2”, and in there you’ll see some flags called Usb110, Usb220, and Usb300. Intel/AMD) hub, and that the hub is listed as USB 3.0 or higher. Make sure you’ve got it plugged into a first-party (i.e. If you’re using the USB-C port on an nVidia or Radeon card then you might want to try the motherboard ports. If it’s an ASMedia you’re almost guaranteed to have problems. If it’s an Intel or AMD controller (depending on whether you’re using an Intel or AMD platform) then you should be fine. The first thing you want to look at is which hub the device is connected to. If you click on it you’ll get a bunch of technical information about the device, and if you look for the bit that lists child devices you’ll see that it says “BRIO 4K Stream Edition”. You’re looking for one titled “USB Composite Device – HIDAudio, Image”. If you run it you’ll be presented with a tree of USB devices. The best tool I found for ensuring this is USBTreeView. Using a USB 3.1 port that’s provided by an onboard ASMedia controller is less likely to work than a USB 3.0 port that’s directly provided by the chipset (PCH). I found that the BRIO is incredibly picky about which port you use, and that faster ports aren’t necessarily the best option. I just ran it again and it updated fine the second time.Įnsure that you’ve got it plugged into a suitable USB port. I found that mine failed half way through the first time around, which may be related to it not re-registering as a device quickly enough after the first part of the update. Once you’ve got it, run it, and do the update. If you’ve just got a regular BRIO then you want the latest BRIOFWUpdate executable instead. Go to the Logitech FTP server (thanks to this particular forum post for the link) and look for the latest file that starts with LogiBrioStreamFWUpdate. Logitech’s website is useless if you have a Stream Edition webcam, because it only shows BRIO as a product on the support page, and while you might think that’d work, it won’t. My camera came with version 1.1 installed, and 1.3.14 is the latest at time of writing. I tried others, including USB C-to-C cables, and got worse results. Try a different USB port! Try reinstalling the Logitech software! Use MJPEG encoding! This is not very helpful, because it doesn’t actually focus on evidence, it’s just people doing things without understanding why and hoping it works. Most of the advice out there boils down to guessing. Switching to a different port managed to alleviate some of the glitching, but then it would freeze up or crash every few minutes. I plugged it in and it seemed to work, albeit with very poor picture quality, so I went and bumped it up to 2160p30 and got a bunch of glitches all over the picture. The first issue I ran into was a glitchy picture. Logitech have really pushed to get a 4K picture, at the expense of poor reliability and compatibility. I managed to find a BRIO 4K Stream Edition in stock at a rather inflated price, but with next-day delivery, so I reluctantly bought it. The RMA process is likely to take weeks, and I don’t have the luxury of waiting that long. But, with the lockdown in full effect, it seems that everyone has scrambled to buy them, and they’re out of stock everywhere – including Logitech’s own store. I’m due to run an online event this weekend and I can’t do that without a half-decent webcam. I hope this helps someone else.At the worst possible moment, my C920 developed a horizontal line of dead pixels. desktop app panel on top of desktop' option in the preferences screen. I then ran the Webex uninstall tool ( ) and restarted my machine. Not wanting to go to bed defeated, I uninstalled the desktop client using windows' add/remove programs function. I just finished installing the latest windows feature update (20H2). I hope they sort it out soon.Įdit: Issue appears to be resolved. No issues on any other videoconferencing platforms. I'm on an HP 840 G3 with Intel HD 520, using the integrated webcam. I'll make sure to pass anything along that solves it on my end. I have an open support ticket and they're looking into it. I can join a meeting with the camera off, but as soon as I turn it on, Webex crashes. I even rolled back the display driver thinking a recent update might have been the issue. ![]() I've also tried updating my display and webcam drivers. I have uninstalled (using the dedicated Webex removal tool) and reinstalled the desktop client countless times. I am having this exact same issue, except Webex isn't throwing any errors. ![]()
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